Policies

 

PRODUCT WARRANTY


West Craft Manufacturing, Inc. (WCMI) warrants its products against defective materials and/or workmanship for a period of one (1) year from date of shipment and will repair or replace, at WCMI option, free of charge, any warrantable product or part proven to be defective in material and/or workmanship. Normal in-service wear of internal components is not covered by this warranty.


Authorization for return must be obtained and such return must be shipped freight prepaid and include a complete explanation of the defect and circumstances surrounding the incident. Defective parts must be returned to WCMI plant of origin within thirty (30) days of authorization date. Should the claimed product be found not to be defective, testing and review fees will be imposed prior to return of the claimed product to the customer. Valid claims will receive ground freight reimbursement from and back to the point of origin. WCMI shall not be liable for reimbursement of expedited freight charges of any kind.


Failure to pay the properly prepared and delivered invoices of WCMI within WCMI terms shall void this warranty.


WCMI shall not be held responsible or liable for any loss of time, cost, labor, material, loss of profits, direct or indirect damages caused by defective products, whether due to rights arising under purchase order, contract of sale or independently thereof, and whether or not such claim is based on contract, tort, or warranty. WCMI is not liable for consequential or other damages including, cause directly or indirectly arising from the use of or inability to use its products either separately or in combination with other products.


This express warranty is the sole warranty of WCMI as defined under WCMI’s Terms of Sale. ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, WHETHER ORAL OR WRITTEN, INCLUDING BUT NOT LIMITED TO WARRANTIES OR MERCHANTABILITY OR FITNESS OR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED.